Refund Policy

At HarborOriginVoyage, we prioritize customer satisfaction and strive to ensure that every meal is prepared to perfection. However, we understand that sometimes things may not go as planned. Our refund policy, which applies to all purchases made through our website, harbororiginvoyage.sbs, outlines the circumstances under which a refund may be issued.

Cancellation Policy

If you wish to cancel your order, please contact us immediately at +39 06 1234 5678. Orders can only be cancelled before they have entered the preparation stage. Once preparation has begun, we are unable to accept cancellations.

Quality Issues

If your order is not up to our usual standards, please contact us within two hours of receiving your food. We will require a detailed description of the issue and, if possible, photographic evidence. After reviewing your claim, we may offer a full or partial refund or a replacement order. All refunds will be processed to the original payment method within seven working days.

Incorrect Orders

We take care to ensure that every order is correctly fulfilled. If you receive an item different from what was ordered, please notify us immediately. We will arrange for the correct item to be delivered to you at no additional cost or issue a refund for the item in question.

Delivery Issues

If your food has not been delivered within a reasonable time, please contact us. We monitor delivery times and will make every effort to resolve the issue promptly. If the delay is significant, we will offer a refund or a discount on your next purchase.

Non-Refundable Items

Gift cards and promotional items are non-refundable. We also do not provide refunds for change of mind or incorrect selection made by the customer.

Contact Information

If you have any questions regarding your order or our refund policy, please contact us at:

• Phone: +39 06 1234 5678
• Address: 00186, Italy, Rome, 178 Via Napoli

Policy Amendments

We reserve the right to update or change our refund policy at any time. We encourage our customers to review the policy regularly to stay informed of any changes. This policy was last updated on April 1st, 2023.

Refund Processing

All approved refunds will be credited to your original form of payment in your local €. Depending on your financial institution, it may take up to 10 business days for the refund to appear on your account.

Thank you for choosing HarborOriginVoyage. Our team is dedicated to ensuring your satisfaction with every order.